Potbelly Sandwich Shop

Reviews

• Jacqueline B.

  star star star star star 17 June 2026

  I've always been a fan of Potbelly's, but I admittedly don't go here very often. This shop is located downtown Naperville so if I'm down there I'm usually not looking for a quick sandwich, I'm looking for a nicer dining experience. Lately though, I've been popping in and out of downtown Nape running errands since my son is in the NICU at Edward Hospital, and Potbelly's is a great option for lunch or a quick snack.
  
  I love that they have " skinny" sandwich options that have less calories. The skinny turkey on whole wheat is usually my go-to. They also offer a nice selection of baked chips, Mac and cheese, and soup.
  
  My newest discovery are their low fat shakes and smoothies! I tried the low fat coffee smoothie and it was delicious. They have an Oreo one too that I'll have to try one of these days. Such a great indulgence and you don't have to feel as guilty enjoying it because it's made with low fat milk!
  
  There's street parking right on Washington, but I'd suggest parking in the parking garage behind Potbelly and walking through the alley. Much faster!

• Ni J.

  star star_border star_border star_border star_border 11 June 2026

  extremely poor customer service! some of the workers here are very rude. when I walked in, I wasn't greeted or anything. I was waiting to order a sandwich & one of the workers was in the process of making someone else's sandwich but he didn't say "give me one second, I'll be right with you" or anything for that matter, just looked at me like i was crazy. then minutes later asked me "what did I want" just very rude & nonchalant. Then when I proceeded to check out the cashier asked "would that be all?" & I told him I would like to order a shake & he goes "well you should've told him down there, I could've been making that for you" THERE WAS ABSOLUTELY NO LINE!!! I was the only person being serviced at that point. i got my food & just left, I will no longer be spending my money at that location.

• Paul M.

  star star_border star_border star_border star_border 5 June 2026

  I should have walked out as soon as I saw how dirty this place was. First thing I noticed was garbage all over the floor and quite a few flies. We walked up to look at the menu and the the rude kid asked what we wanted. I said just a minute, my wife is looking at the menu. About 15 seconds goes by and he asks again, what do you want? I explained again that my wife was looking at the menu and added in that she had forgot her glasses at home so she was having a difficult time reading. At this point you would think he would over a menu for her to read but you'd be wrong. Instead he waited another couple of seconds and impatiently asked again what we wanted. My wife seeing that I was getting annoyed just ordered the first thing she could read to avoid me getting upset with this kid. Once we got our food from the other rude kid Jayson we had the easiest time picking where to eat. It was so easy because only one table was somewhat clean. As we ate our less then good food we were attacked by flies constantly swating at them while we protected our food. Once I got my credit card bill I noticed that Jayson charged me twice! I called the manager who did refund my money and as long as I was talking to him, explained all that went wrong that day. He apologized but didn't really seem to care, no surprise. If you want potbellys, go somewhere else.

• Jason M.

  star star_border star_border star_border star_border 31 May 2026

  Funny how there's a "friendly service" sign, because this Potbelly is certainly not friendly. The worker who has pins on his hat and crooked teeth needs to be fired. I got my food like usual, but later on I went back up to get a milkshake, and the guy very rudely said to me "you should've done that ten minutes ago." Ok, WELL?? Who's the one standing behind the counter? Who's job is it to follow the customer's orders? Exactly. So go get me my milkshake. You don't say that to a customer and ohhhhh I wish I went off on this dude but he looked like he was carrying something on him. But it's cool, he probably has something going on in his life so I'll be praying for him. Poor guy is stuck working at a Potbelly, probably has an acting degree trying to make it to the big stage but can't land any successful jobs in his field. Poor guy. He should watch La La Land-- it's very inspirational to all struggling artists out there. Hope to see him on Broadway one day. I love Heathers!

• Shannon M.

  star star star star_border star_border 20 May 2026

  (2.5*) This location is right in downtown, and as such it's crowded in peak times. You'll see a lot of North Central students and people with little kids so it gets quite loud :/ Parking also sucks, like everything else downtown!
  
  I like the Wreck sandwich, and service is fine, but I'd much rather take it to go if I come to this location.